Production time

Every STX Promo order is custom made for you. Once you place your order, our designers send your design proof within 24 hours, with unlimited revisions included. Production starts as soon as you approve your final artwork.

Production and delivery take 5–7 business days after purchase & artwork approval. Business days are Monday through Friday, 10 AM – 5 PM (Central Time), excluding holidays.

Need it by a certain date?

Tell us your in-hands date when you order. To allow time for design, approval, production and shipping, the earliest available in-hands date is 7 business days after your order.

Rush production may be available for last-minute deadlines. Contact us before you order and we’ll confirm whether we can meet your date.

Shipping costs

Shipping is calculated at checkout based on your delivery address and the size and weight of your order. You’ll see the total before you pay. Shipping to Alaska and Hawaii is quoted separately — we’ll confirm the cost with you before your order ships.

Where we ship

We ship to all 50 states, including Alaska and Hawaii. For destinations outside the United States, contact us before ordering.

Tracking your order

Every order ships with tracking. When your order ships, you’ll receive a confirmation email with your tracking number so you can follow your delivery.

Shipping delays

There may occasionally be minor shipping delays based on our current workload, carrier delays or other unexpected logistical issues. We’ll let you know as soon as we’re aware of any delay.

Once your order is with the carrier, delivery dates are estimates from the carrier and can’t be guaranteed by STX Promo.

Address changes

Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible — we can update it before your order ships.

Damaged or missing items

If your order arrives damaged or something is missing, contact us within 48 hours of delivery with photos of the package and the items, and we’ll make it right.

• Keep the original packaging until the issue is resolved.
• Include your order number and a short description of the problem.

Because every item is custom printed, returns and refunds follow our Refund Policy.