Returns and Exchange Policy
Thank you for choosing STX Promo for your custom promotional products. We are committed to delivering high-quality, customized items that meet your specifications.
Our Policy
Due to the 100% custom nature of our products, all sales are final, and we do not accept returns.
Each item is created on-demand specifically for your order. Because of this personalization, we cannot accept returns or offer refunds for items unless they arrive with a manufacturing defect.
Defective or Damaged Products
We stand by the quality of our work. Please inspect your order immediately upon reception.
If you receive an item that is defective, damaged, or if you receive the wrong item (e.g., misprinted, incorrect product), please contact us within 10 days of receiving your order so we can evaluate the issue and make it right.
To request an exchange for a defective item:
- Contact Us: Please email our support team at sales@stxpromo.com.
- Provide Details: In your email, include your order number and clear photos showing the defect or damage.
- Review: Our team will review your request.
- Resolution: If the product is confirmed to have a manufacturing defect, we will gladly produce and ship a replacement for the defective item at no additional cost to you.
Non-Returnable Items
Please understand that we cannot accept returns or offer exchanges for the following:
- Any custom printed product that is free of defects.
- Errors made by the customer (e.g., typos in the submitted design, ordering the wrong size or color).
- Items damaged through normal wear and tear, misuse, or improper handling.
Questions?
If you have any questions or concerns about your order or our Return Policy, please don't hesitate to contact us at sales@stxpromo.com. We appreciate your business!