Warranty

Custom canopy kits, Showstopper packages and blank canopy tents.

• Canopy and soft case: 1-year warranty. Covers parts and labor against defects in material and workmanship.
• Tent frame and hardware: lifetime warranty. Covers defects in material or workmanship.
• Every canopy kit includes a stake and rope kit to secure the frame to the ground. Not using it to secure the tent is at your own risk and voids the warranty.

• 1-year warranty. Covers parts and labor against defects in material and workmanship.

Rear, half and full walls.

• Walls: 1-year warranty. Covers parts and labor against defects in material and workmanship.
• Half wall hardware: lifetime warranty. Covers defects in material or workmanship.
• Wind damage and carelessness aren’t covered, and not securing the tent with the included stake kit voids the warranty.

• 1-year warranty for indoor use. Covers parts and labor against defects in material and workmanship.

Tension fabric displays, pop-up displays (straight and curved), fabric and premium fabric displays, large backdrops and holiday backdrops.

• Hardware: lifetime warranty. A standard parts and labor warranty against defects in material and workmanship.
• Graphic, indoor use: 1-year warranty. A standard parts and labor warranty against defects in material and workmanship.
• Graphic, outdoor use: 90-day warranty. A standard parts and labor warranty against defects in material and workmanship.

It doesn’t cover damage from accidents, abuse or normal wear and tear. Products found to be defective are repaired or replaced at the factory’s discretion.

Feather, teardrop, straight, angled, rectangle and convex flags.

• Fiberglass hardware: lifetime warranty. Covers parts and labor against defects in material and workmanship.
• Printed flag: 1-year warranty indoors, 90 days outdoors. Covers parts and labor against defects in material and workmanship.

Fitted, stretch and throw table covers.

• 3-month warranty. Covers parts and labor against defects in material and workmanship.

• LED lights: 5-year warranty. Plus a 1-year limited warranty against manufacturer defects.

Each item in a package keeps its own warranty from the list above — for example, a package’s retractable banners have the 1-year banner warranty and its table cover has the 3-month table cover warranty.

• Damage from accidents, abuse or normal wear and tear.
• For canopies and walls: wind damage, carelessness or negligence, or a tent that wasn’t secured with the included stake kit.

Contact us with your order number and photos of the problem: email sales@stxpromo.com, call or text +1 346-594-8400, or use our Contact Us page.

Each claim is reviewed case by case, and any photos or documentation you can share help us resolve it faster. Products found to be defective are repaired or replaced at our discretion (trade show displays and backdrops: at the factory’s discretion).